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Frequently Asked Questions

Can't find what you're looking for? Contact us and our Customer Care Team will help.

About Us

Get To Know Us

Who is Signature Market?

Signature Market is an everyday wellness brand that makes living well simple, enjoyable and accessible.

From food to lifestyle essentials, we create thoughtful products that help you make better choices in your daily life. We believe extraordinary living grows from small, everyday moments—enjoying what nourishes you, building habits that feel good and finding joy in your routine.

Our purpose is simple: For Extraordinary Living.

What does “For Extraordinary Living” mean?

It means making the most of everyday life in ways that matter to you. A nourishing snack, a moment to recharge or a small change in your routine can be a meaningful place to start.

At Signature Market, we’re here to make those everyday choices easier, so you can feel better and live more fully.

Products

About Our Products

Do Signature Market products have a best-before or expiry date?

It depends on the product:

Food: Shelf life varies. Selected food products have a shelf life of up to 12 months, supported by improvements to our packing facility and food laboratory testing.

Learn more about our food packaging improvements:
https://www.signaturemarket.co/my/food/795/We-re-Upgrading-For-Your-Convenience.html

Personal care: Shelf life varies, with some products lasting 2–3 years. Follow any instructions on how long to use the product after opening.

Merchandise: These items do not have an expiry date. Follow the care instructions provided.

Always refer to the best-before or expiry date on your product’s packaging and follow its storage instructions. Shelf life refers to the product’s total lifespan, rather than the time remaining when you receive it.

Where can I find the best-before date and batch number?

For snack pouches, both are printed on the back of the pouch. For other products, check the product label or outer packaging.

Are Signature Market products Halal-certified?

Selected Signature Market products are Halal-certified. To check a specific product, open its product page and look for the “Certified Halal” section within the product details, as illustrated below.

If the certification information is not displayed or you’re unsure, contact our Customer Care team with the product name for confirmation.

Watch our Halal Journey.
https://www.youtube.com/watch?v=Q3ZiKGkIbck

Where can I find more information about a product? (i.e. description, benefits, ingredients, nutrition, country of origins, etc.)

Where can I find more information about a product?

Select a product name or image to open its page, then scroll down to view the product details.

Depending on the product, you may find its description, ingredients, allergy information, country of origin, storage instructions, usage directions or specifications. Additional information may also appear in the product images.

View an example product page.

If you can’t find the information you need, contact our Customer Care team with the product name and your question.

Are Signature Market food products organic, vegan or allergen-free?

🌱Organic?

Not all our products are organic certified, but we'll clearly mention it in the product name if they are. We only sourced in healthier version as in natural products without excessive process.

🌿Vegan friendly?

We've got a selection of vegan products, but not everything falls under this category. So, if you're looking for vegan options, we have some choices for you.

🥜Allergen-free?

Our products are manufactured and packed in a facility that also handles wheat, milk, eggs, soy, tree nuts, peanuts, seeds, and fish, and may not be suited for people with food allergies.

How should I store my Signature Market products?

Follow the storage instructions on your product’s packaging or product page, as requirements vary by item.

As a general guide:

Packaged snacks and dry foods: Unless stated otherwise, store in a cool, dry place away from direct sunlight, heat and moisture. After opening, reseal tightly or transfer to an airtight container.

* Products requiring refrigeration or freezing: Follow the temperature and storage instructions on the label, including any directions that apply after opening.

* Personal care and essential oils: Keep containers tightly closed, away from direct sunlight and heat. Follow any instructions on storage and use after opening.

* Merchandise and accessories: Keep clean and dry, and follow the care instructions provided.

Not all food products need refrigeration. Check the instructions for your specific item before refrigerating it.

A product I want to buy is sold out! Will it ever be back in stock?

We make every effort to replenish our inventory of sold-out products whenever possible. However, there are occasions when restocking is not feasible, such as when a product is limited edition or discontinued.

To stay informed about restocks, we recommend logging in to your account and utilizing the "Remind Me" feature for out-of-stock items. By clicking on the "Remind Me" button, you can set up a notification via email once the item becomes available again.

Where do all the nuts from Signature Market come from?

From all around the globe! They are also stated on the product page. We source our nuts with a variety of suppliers to develop our products. Most of the sourcing ingredients are products that contain imported ingredients. We ensure they are following good manufacturing processes and are to produce high-quality products. Partnering with many of our local suppliers is extremely important to us as we grow, and we are continuously working to build those relationships.

Are the nuts in our Trail Mixes baked? (i.e. Omega-3 Trail Mix, Low Carb Mix, etc.)

Yes! They are slow-baked at low temperatures, hence why they taste so fresh and crunchy!

Ways To Purchase

How can I find the products that falls under same promotion?

🔍Finding products within the same promotion is a breeze!

Simply head to the main page and ignite your enthusiasm by clicking on the "See All" button or the vibrant red bubble box that proudly displays the current promotion (highlighted in an electrifying green box in Image 1).

Image 1:

Alternatively, if you're already browsing a product page and you're ready to seize the incredible benefits of the promotion, prepare to be amazed! Just click on the promotion box located on the right side of the product, as shown in the thrilling Image 2.

Image 2:

Get ready for an exhilarating experience as you're instantly transported to the same promotion category, depicted in the captivating Image 3. Let the energy of the promotion propel you forward as you explore the fantastic array of products awaiting your discovery!

Image 3:

How to make payment?

We only accept payments through Payment Gateway and in Ringgit Malaysia only. Kindly note that we do not offer bank transfers or cash on delivery as payment options.

Choose your preferred payment gateway: Stripe/Adyen or iPay88

Adyen:
- Credit card: Visa, MasterCard;

iPay88
- Online Banking (FPX);
- E-Wallets (Boost, GrabPay, Maybank QRPay, MCash, NETSPay, ShopeePay and TnG).

Where can I buy your products?

💻Get ready for an exhilarating shopping experience that never stops! You can now shop with us 24/7 through our website or popular online platforms like Shopee, Lazada, Tik Tok, and more.

🎉Here's the best part, we've expanded into the retail world too! Our very first flagship store is now open at IOI City Mall, Putrajaya (LG-215, Lower Ground Floor). It's a shopping paradise you won't want to miss. Ready to experience the excitement? Click HERE to get directions and explore our flagship store!

But wait, there's more! You may now discover our fabulous products at alternative outlets such as:
- Sunway Pyramid Mall (LG2.105 & 112)

- IOI Mall Puchong (G36, Ground Floor)

- Setia City Mall, Shah Alam (LG 117)

- Eslite Spectrum Starhill (L130-1 G36&L1 01-24, The Starhill, 181, Jalan Bukit Bintang,)

- The Gardens Mall, and & SEE Cafe, Kuala Lumpur (LG-245)

- Sunway Velocity Mall (72A, Basement One)

- Pavilion Bukit Jalil (Lot 1.87.00, Level 1 (Orange Zone) )

- Penang Design Village Outlet Mall (Lot No. G61 & G62)

- Penang Greenlane (30, Jln Masjid Negeri, Taman Guan Joo Seng, 11600 Jelutong)

- Penang Queensbay Mall (⁠3F-22A, Third Floor, Persiaran Bayan Indah, Bayan Lepas)

- The Mall Mid Valley Southkey, Johor (LG-039, Persiaran Southkey 1)

- Sarawak The Spring Shopping Mall (Lot G9 ,Ground Floor, Persiaran Spring, Kampung Kenyalang Park, Kuching)

- SEE Cafe & Plant Origins Experience Store @ Arcoris, Mont Kiara (Lot G-06, Ground Level)

-Caring Pharmacy nationwide (selected products only)

-Big Pharmacy nationwide (selected products only)

Get ready to shop like never before—online and in retail stores! It's time to unleash your shopping spree and dive into the ultimate shopping adventure!

Related article: Store location

My Orders

Orders

Can you pack an order into different boxes separately? I want to request for extra box

Regrettably, we are unable to fulfill requests for separate packaging of orders, as our packaging process aims to ensure accuracy and efficient delivery, resulting in each order being packaged in a single box.

However, should you desire items to be delivered to multiple addresses, we kindly suggest you to place separate orders, as each order is designated for a specific delivery address.

To know more, click this link: I want to deliver my items to different addresses. How do I go about it?

How to place order and register to become a Signature Market Member?

✨️If you are an existing member, be sure to log in to take advantage of member prices and exclusive promotions for existing members.

🎈️If you have yet to register, join us now and by making your first purchase and you will be able to enjoy new members-only promotion.
只要和我们下单一次就可加入我们，成为Signature Market 的会员! 即可享有新会员优惠哦！

Get Started:
开始：

1) Click HERE
点击此处至我们的网站

2) Enter your email address and click [Redeem Now].
输入您的电邮地址及点击 [Redeem Now]

Disclaimer: The new customer promotion deal varies from time to time 🤗
注意：我们的新会员优惠会不定时更新

3) Start browsing and choose any item(s) that's right for you
浏览我们的网站, 把您感兴趣的商品加进购物车

4) Click the shopping cart logo to review your orders within the cart. If you are happy to proceed, click [Checkout].
点击您的购物车并检查您所选购的商品,数量及价格是否正确，若无问题您可点击 [Check Out]

Gentle Reminder: Minimum purchase of RM30 is required to place an order
温馨提醒:订单金额需满 RM30 才能下单哦

5) During checkout, create an account by entering your email address and creating a password.
在 Check Out 处注册您的会员账号，输入您的电邮地址及设置您的密码

6) TAC verification via SMS is required to complete the one-time activation.
接着您会收到TAC号码的简讯以激活您的账号。
Please note, adding zero before the mobile number will cause TAC failed to receive.
注意：在您的电话号码前无需输入‘0’以免无法收到TAC号码

7) Enter the TAC Code sent to your mobile phone number and click [Confirm]
输入TAC号码后点击 [Confirm]
*if still fail to receive TAC, click here for more details
*若无法接收TAC号码可点击这里

8) Payment

There are 2 payment gateways to pay:
付款方式：

1. Adyen

Adyen only accept debit/credit card
只接受信用卡（credit card / debit card)

2. Ipay88

Ipay88 accept debit/credit card, online banking and e-wallet.
接受信用卡，线上付款及电子钱包服务

Done 😎

You will receive an email notification from us within 24 hours.
完成以上步骤后，您就成功下单啦！您也会在一天内收到我们的订单确认的电邮。

Didn't receive a confirmation email after checking junk/spam/promotion folder?
Read: How do I know if my order is confirmed?

Can I make changes to my order once it's been placed? (i.e. Change/add items and Delivery Details)

At Signature Market, we strive for speedy deliveries, which is why we quickly lock and process your order details once they are confirmed. Hence, once you've successfully placed an order, any modifications or changes to the order will no longer be possible. We highly recommend carefully reviewing your cart and shipping details before proceeding to checkout to ensure everything is accurate.

In the event that the delivery details you provided are invalid or insufficient, don't worry! Our reliable courier partner will return the parcel(s) to Signature Market. In such cases, you have two options:

1. Refund via store credit: We will refund the amount to your store credit, which you can use for future purchases on our platform.

2. Resend with additional shipping fees: If you still want to receive the items, we can resend the parcel to the correct address, but please note that additional shipping fees will be imposed.

We want to make sure you receive your orders in a timely manner, so please ensure that your delivery details are accurate and complete during the checkout process.

I want to deliver my items to different addresses. How do I go about it?

In order to have your items delivered to different addresses/recipients, please place separate orders as each order corresponds to a single delivery address.

One (1) order = One (1) delivery address

If you purchase all items under one (1) single receipt, our team will diligently pack them into a single box parcel.

How do I know if my order is confirmed?

Once you've successfully placed your order, you will receive an email containing the details of your order.

You will also be able to track your order status via Orders (https://www.signaturemarket.co/my/marketplace/dashboard/orderhistory.html) if your order was made.

Didn't receive a confirmation email after checking junk/spam folder?

Don’t worry, we’re here to help! Drop us a message at help@signaturemarket.co along with the information below:

Email address:
Name:
Total amount paid:
Date of payment:
Method of Payment (Credit/Debit Card, Online Banking, E-wallet):
Credit/debit card issuing bank: (only applicable if payment via credit/debit card)

Why did I not receive the TAC code when I try to register?

There are several possible reasons why this might've happened:

1) Your mobile number has been registered before with Signature Market
2) Your mobile number might have been entered incorrectly.
3) Your mobile network connection is unstable, try to restart your phone and move to a spacious location.
4) Your mobile network operator might be taking a longer time than usual to send the TAC code to you, try clicking on the "Request again" button and wait for a while longer
5) Is the number 66688/68886 in your SPAM list? Kindly unblock it for the TAC code successfully send to your mobile.

If this issue persists, please take a screenshot of the error message (if any) and drop us a message along with your contact number + telco and email address at help@signaturemarket.co (mailto:help@signaturemarket.co).
We also suggest customers to try by using any alternative number to get the TAC code.

I'm unable to select states other than Sarawak. What should I do?

You are currently browsing on our Sarawak Site! You will see [Signature Market Sarawak] on top of our main page. Don't worry, you may change the Site manually, and here's how:-

Website:

Scroll to the bottom of our main page and click on the [VISIT NOW], as shown below:

Signature Market Mobile Apps:

Click [Profile] at the bottom part to change zone from Sarawak to Peninsular.

If you are not a member yet, click the [Sarawak] button and choose [Peninsular] and it will direct you to Peninsular Site.

If you have logged in to your membership account, click [Change Zone] > [Peninsular] shown as below.

*Do review your cart and shipping details carefully before you check out!

Can I cancel my order once it's been placed?

If you decide to cancel your order, we're here to assist you every step of the way! Simply reach out to our dedicated Customer Care Team with your Order ID as soon as possible. They will provide you with the necessary support and guidance to cancel your order successfully.

After your order has been cancelled, we will initiate the refund process. The refunded amount will be credited directly into your Signature Market account or original payment method ensuring a seamless and convenient refund experience.

Please note that if you have received any rebates or free gifts as part of your original order, those benefits will be withdrawn upon cancellation.

I would like to inquire about my order in Signature Market's store at Shopee/Lazada. Who do I reach out to?

For other online platform ie Shopee/ Lazada's order, we have a dedicated Customer Care Team to handle enquiries on the respective platform's purchases.

Hence, kindly reach out to our Customer Care Team via chat functions of the platform.

Shopee:

Lazada:

Promotion

What is a Rebate? Why is there no deduction upon checkout?

The rebate is the same concept as cashback. It would not be straightly deducted from the current order upon making the payment. It will be reflected in your membership account once you have made a purchase and you can see if the amount is reflected accordingly at your Store Credit Balance. You may utilize the rebate on your next purchase!

Example:

Disclaimer: Our promotion deals varies from time to time 🤗

- If you purchase any 3 of the products under the same promotion category, you will enjoy RM2 rebate in total.

- If you purchase any 6 of the products under the same promotion category, you will enjoy RM4 rebate in total.

During checkout, you may check the Store Credit Earned under [Grand Total] shown as photo below.

Related Article:
Read: How do I check my store credit balance?

Why the free gift is not included in my order?

We are pleased to offer different promotions for both New and Existing members. If you meet the qualifications for a free gift, such as reaching the minimum purchase or fulfilling specific promotion requirements, the complimentary free gift will be displayed in your shopping cart prior to checkout.

For Existing member:

Kindly sign in to your account before shopping. From there you may view on our latest member prices and promotions for you!

For New member:

Kindly read here: How to place order and register to become a Signature Market Member? (https://www.signaturemarket.co/my/marketplace/about/faq.html#faq-16)

Delivery

📦How to Open Your Box Without Damaging What’s Inside

We get it—you’re excited, your parcel arrives, and the blade is the fastest tool within reach. But wait ✋ before you go all ninja on your box, here’s how to open it safely (and keep your goodies intact!).

🎥 Step-by-Step Guide Demonstration

Step 1:

Step 2:

Step 3:

🌟 Additional Tips

-

Do not run the blade straight across the top — only a partial cut is needed.

-

Avoid pressing the blade deeply into the box.

✨ By opening from the side first and finishing by hand, you’ll prevent accidental damage to your products while still making unboxing quick and easy!

How much is the shipping fees?

💎Platinum members enjoy unlimited free shipping (exclude logistic surcharge)!💎

🚚Standard Delivery

🔸️Kuala Lumpur warehouse to West Malaysia / Kuching warehouse to Sarawak:

- For Orders between RM30.00 - RM49.99: RM10.00 (shipping fees)
- For Orders between RM50.00 - RM99.99: RM5.00 (shipping fees)
- For Orders RM 100.00 & above: FOC (subject to marketing campaign's setting)

🔸️Kuala Lumpur warehouse to East Malaysia & selected rural area in West Malaysia*:

- For Orders between RM30.00 – RM49.99: Additional RM35.00 (logistic surcharge) + RM10.00 (shipping fees)
- For Orders between RM50.00 – RM99.99: Additional RM35.00 (logistic surcharge) + RM5.00 (shipping fees)
- For Orders RM 100.00 & above: Additional RM 35.00 (logistic surcharge)

🔸️Kuala Lumpur warehouse to Singapore:

- Standard logistic surcharge of RM30.00 per order
- > SGD 400 might subject to GST from Singapore customs

🚚Same Day Delivery (SDD)

Available in selected areas of Klang Valley (based on postcode coverage)

- For Orders between RM30.00 - RM99.99: RM20.00 (shipping fees)
- For Orders between RM100 - RM199.99: RM10.00 (shipping fees)
- For Orders RM 200.00 & above: FOC
*Parcel delivery location is subject to the locations delivered by our courier partner(s)

✨Enjoy FREE Same Day Delivery on your postcode’s special weekday! Check the photo below to find your free-delivery day. Standard shipping fees apply on other days unless your order qualifies for free delivery.

How to track my order?

There are 3 ways to track your order! 📦

📱From Apps:

You are able to check your order / purchase history from "Profile" > "See All" once you have logged into our apps (Image 1 to 3). From there, you may check on the order status and also download the receipt (Image 3)!

Image 1:

Image 2:

Image 3:

💻From Website:

You are able to check your order / purchase history from "My Orders (https://www.signaturemarket.co/my/marketplace/dashboard/orderhistory.html)” (Image 4) once you have logged in to your account. Do click on the Order Number and you may get further details of the parcel movement (Image 5)! You may also download the receipt by click " VIEW RECEIPT" (Image 5).

Image 4:

Image 5:

📧From Emails:

Our system will notified you the order status according to our Fulfilment Team process. You may refresh your inbox / spam / junk / promotions folder for the updates!

Read: How long does it take to process and ship out my order? (https://www.signaturemarket.co/my/marketplace/about/faq.html#faq-30)

What does the order statuses mean?

The terms might be confusing, but don't worry, we've got you covered! 😊

Image 1:

💳 PAYMENT: Your order has been successfully captured and is waiting to be processed.
This is a related article: How do I know if my order is confirmed? (https://www.signaturemarket.co/my/marketplace/about/faq.html#faq-19)

👩‍🍳BAKING: We're currently baking & preparing your order. From here, you will be receiving your freshly baked snacks in the next 1-2 working days (https://www.signaturemarket.co/my/marketplace/about/faq.html#faq-30). Once your parcel is ready to dispatch out, we will email you again with a tracking code.

📦PACKED: Your order has been packed and is waiting for our courier partner to pick up from our fulfilment centre! At this stage, you'll receive an email with a Tracking Link and Number for your parcel. Please give about 24-48 hours for your tracking to be live. Your order will reach you soon!

🚚SHIPPING: Your order has been picked up by our courier partner! Stay alert with your phone as the driver might call you for delivery!

🎉DELIVERED: Woohoo! Your parcel is successfully delivered to you!

🔍Let's have a guess...What is the order status shown in Image 1?

The answer is… Packed! 📦 The last green dot on the progress line is under “Packed.”

What should I do if I yet to receive my parcel BUT order showing [Delivered]?
Read: My order status showing 'Delivered', but I have not receive it. (https://www.signaturemarket.co/my/marketplace/about/faq.html#faq-32)

How long does it take to process and ship out my order?

As a general guidelines, standard delivery within West Malaysia takes 2–3 business days. You’ll receive email updates once our Fulfilment Team starts processing your order. 📦

You may refer below for the estimated delivery time frames for orders to Malaysia & Singapore.

*Business days exclude Saturdays, Sundays and public holidays.

If your tracking information has not been updated for more than 7 days, please contact our Customer Care Team (https://www.signaturemarket.co/my/marketplace/about/contact-us.html) with your name and Order ID, and we’ll be happy to assist. 💚

Am I able to choose what time my parcel gets delivered?

🚚 Standard Delivery (Courier)
We’re unable to arrange delivery on a specific date or at a specific time, as deliveries follow the courier’s schedule for your location.

🏍️Same Day Delivery (Selected Klang Valley Postcodes)
You may select an available delivery slot at checkout:

Weekdays:
- 10:00 AM–11:00 AM
- 12:00 PM–1:00 PM
- 2:00 PM–3:00 PM
- 6:00 PM–7:00 PM

Weekends:
- 10:00 AM–11:00 AM
- 12:30 PM–1:30 PM
- 6:30 PM–7:30 PM

Same Day Delivery is unavailable on public holidays. Arrival times may vary slightly due to traffic conditions.

My order status showing “Delivered”, but I have not received it📦

Have you explored your surroundings?

We kindly recommend starting by checking with your family, friends, colleagues, neighbours, receptionist, front desk, or security guard. In many instances, they may have received the parcel on your behalf.

If you've already checked with those around you but haven't located your parcel, please don't hesitate to contact our Customer Care Team within 7 days of the delivery status update, with your Order ID or Tracking Number. We’ll be happy to help investigate.

What should I do if delivery timeline exceeded and I have yet to receive the parcel?

Oh no! This shouldn’t happen.

But no worries! Please contact our Customer Care Team along with your Order ID so that we can make things better!

Can I collect my order directly from your warehouse or outlets?

📦 WAREHOUSE COLLECTION
Self-collection from our warehouse is unavailable. Orders are delivered through our delivery partners.

🏬 IN-STORE PICKUP
Yes! You can collect orders placed through our Same Day Delivery service at selected Signature Market outlets, subject to outlet and stock availability.

Where does Signature Market ship to?

We shipped within Malaysia + Singapore!

For Singapore purchases, do make your purchase in Malaysia website and make payment via MYR. Don't forget to key in Singapore delivery details for delivery! Please note that we do not ship to PO Boxes.

Read: How much is the shipping fees?

My Account / Membership

Managing My Account

Forgot Password?

For existing members, click on “Forget Password” to reset the password. You will receive an email notification for the reset password. If you have not received it, kindly contact us HERE and we will assist you further.

Side Note: To create an account, it is required to purchase your first order.

How to Set Up a 6-Digit Passcode for Store Credit?

When choosing to redeem your store credit, you’ll be prompted to enter a 6-digit passcode for added security. If you haven’t set it up yet or have forgotten your passcode, simply follow the steps below:

1. Click on the [Reset Here] button.

2. Create your 6-digit passcode to use for future transactions involving store credit.

3. Re-enter the same 6-digit passcode to confirm.

4. You will receive a TAC (Transaction Authorization Code) for verification. This code will be sent to both your registered contact number and email.

5. Enter the TAC number to complete the process. You’ll then be redirected to the payment page to proceed with your order.

Alternative Method:
You can also set up or change your 6-digit passcode from the [Profile] page. Simply click on [Change Passcode] and follow steps 1-5 above.

🎉🎉It’s that easy! Enjoy a secure shopping experience with your store credit.

How do I utilize my store credit?

You may utilize the store credit you have earned in your previous purchases by choosing one of these two options ticked below before you proceed to the payment gateway.

For security purposes, after choosing to use store credit, you'll need to enter a 6-digit passcode to continue with the payment.

Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.

*Store Credit is valid for 12 months, after which any unused balance will expire and be forfeited, as stated in Clause 9.2 of our Terms & Conditions. Store Credit is non-transferable to another account, non-refundable and cannot be exchanged for cash.

⚠️Need help setting up your 6-digit passcode? Visit our FAQ: How to Set Up a 6-Digit Passcode for Store Credit?

How do I check my store credit balance?

To access your credit balance, please ensure that you are logged into your account.

By navigating to the Store Credit section, you will be able to view your available credits under the designated "Store Credit Balance" category (highlighted in yellow in Image 1).

Kindly note that the validity of store credits is specified for each transaction (highlighted in blue in Image 1).

✨*The store credit is non-transferable to another account, non-refundable and non-exchangeable for cash.

Image 1:

Looking to spend those hard earned credits on yummy snacks?
Also see: How do I utilize my store credit?

I've registered before but why can't I log into my account? What do I do?

It is possible that you entered your email address in the provided pop-up box (as shown in the example below) and subsequently closed the page. However, please note that this action does not imply your membership registration. In order for our system to record your information, you are required to proceed with your first purchase.

Example:

To sign up, CLICK HERE and follow the instructions on how to become a Signature Market member.

How can I remove the saved Credit/Debit Card details under Stripe payment gateway?

We take the security of your payment information seriously! All your saved Credit/Debit card details are securely handled by our payment gateway, Stripe. To ensure your peace of mind, we've made it easy for you to manage your saved data.

Simply click on the following link: LINK and provide your email address. Stripe will guide you through the seamless steps of removing any saved payment information.

Membership

What are the benefits of being a member?

🎉Unleash Your Savings: Unwrap Weekly Promotions Exclusively for Our Existing Members! (Second purchase and above provided you sign up as a member)

✨Multiply Your Rewards: Rack Up Store Credit with Our Referral Program!

🎉Celebrate in Style: Enjoy Birthday Discount Voucher and Store Credit Cash Back* according to VIP membership tier (ie: Blue, Gold, Platinum)

💎Want more juicy details? Check out the enticing image below!💎

¹ Birthday Discount Voucher: Valid on birthday month only. One-Time Redemption.
² See Café F&B Discount: For food and beverage, dine-in & take away. Not applicable for products purchases.
³ SlimJoy F&B Discount: Valid only in the absence of other ongoing promotions.
⁴ Priority Processing & Delivery of Orders: Platinum Members' orders will be processed and delivered ahead of other Members' orders.
⁵ Unlimited Free Shipping: Terms and Conditions apply

🎉 Ready to level up your membership?
Absolutely! Just hit the milestones below and unlock your next tier of exclusive rewards! 💎🔥

💫Click HERE to view your current membership status and see how close you are to your next upgrade!

Not a member yet? Join us today to enjoy special perks and turn every shopping trip into something extraordinary! 🛍️🎁

Will Signature Market’s systems automatically charge me when my membership expired?

- We are thrilled to introduce our exciting FREE Lifetime VIP Membership program, featuring three incredible tiers: Blue, Gold, and Platinum.

- With our VIP Membership Rewards Program, you'll enjoy the fantastic benefit of earning store credit cash back, tailored to your membership tier.

- The expiry date is for the membership tier. As the membership is based on past 12 months basis, the system will automatically upgrade your membership when you meet the requirements. Hence, your membership would be renewed annually.

Do you have any affiliate program?

Yes! We have TWO types of affiliate programs awaiting for you!

1) New Customer

Existing members feel free to share your referral links to your friends/family. You will be rewarded RM10.00 store credit for every successful first purchase made!

2) Products

Other than that, you can also earn store credit commission from the products that your friends/family purchased with the product affiliate link that you have shared!

Once he/she clicks on the product affiliate link to made order and delivered successfully,

1. You will earn the commission based on the quantity purchased of each of the products
2. Get more commission if the item(s) is listed under [Limited Time Deals] category.
3. If he/she is a new customer, you will earn the commission from the product(s) + RM10.00 store credit!

The earning will be paid every 10th of the month. For more info, feel free to visit our Affiliate page to check it out!

Let's share the link to enjoy the attractive benefits of the referral program!✨

View more from our Blog post: https://www.signaturemarket.co/my/food/868/Share-Earn-Signature-Market-s-New-Affiliates-Programme.html

Terms and conditions applied.

How to use my Birthday Voucher?

Happy birthday! 🎂

You may enjoy the birthday voucher on your birthday month. You shall see the voucher available upon the checkout page after you had filled in the delivery information.

Follow the steps below to claim your birthday treat from us:

Step 1: Add products to cart

Step 2: Click "REDEEM" voucher at check-out (Image 1)

Step 3: The Birthday Treat will be reflected in the Orders Review (Image 2)

Step4: Proceed to check-out and payment

Image 1:

Image 2:

If you would like to redeem the birthday treat in another order, you may click on "REMOVE" shown in Image 2 and the birthday treat will be not reflected in the payment anymore.

Celebrate and claim this one-time gift from us now!

*Valid on birthday month only.
*One-time redemption only.
*Redeemed the birthday rewards but cancels Order, the previously redeemed birthday rewards cannot be used for the new Order.
*T&C apply.

Why there is no Birthday Voucher available during my birthday month?

Birthday Newsletter will be blasted at the 1st day of the month!🎉🎂🎁

To make sure you don't miss out on all the fun, here are the requirements to enjoy Birthday Treat:

1. Membership is created before/within the birthday month (first order is made)

2. Personal Info (ie D.O.B, Race and Gender) is updated before/within the birthday month

Example: If you're born in February, make sure place your first order to become a member by the end of February. And remember, updating your Personal Info latest by February is crucial to unlock the full birthday experience in your lovely Birthday Month!

Once you meet these requirements, get ready for an unforgettable treat! 🥳It's a one-time redemption opportunity that you won't want to miss.

So mark your calendars and be sure to meet the criteria to enjoy your Birthday Treat Discount during your special month. Terms and conditions apply, so keep an eye out for all the details.

Get ready for a birthday celebration like no other! Join us today, place your first order, and update your Personal Info to receive the ultimate Birthday Newsletter experience. Let's make your birthday month the most extraordinary one yet! 🎉🎈🎁

*One-time Redemption only.
*T&C apply

Related article: How to use my Birthday Voucher?

How Does Membership Calculation Work?

🏅 Membership Renewal and Upgrades
Your membership tier is calculated based on both your number of purchases and total spending within the past 12 months, counted from the date you check.

You must meet both requirements for the relevant tier. Meeting only one requirement does not qualify you for an upgrade.

Table 1: Membership Requirements

🔍 How can I check my progress?

Visit your Membership page and refer to “Next Goal” to see what you need to achieve the next tier.

❓️Why does my remaining spending requirement change?
We use a rolling 12-month calculation, so the calculation period moves forward each day. Older purchases will no longer count once they fall outside this period.

Examples:
📅If you check on 29 December 2024 (Refer to Table 2):

-Calculation period: 30 December 2023 – 29 December 2024
-Orders highlighted in green count towards your membership.
-The order dated 28 November 2023, highlighted in pink, is excluded because it falls outside the calculation period.
-Total eligible spending: RM791.06

To meet the Platinum spending requirement: RM1,000 − RM791.06 = RM208.94

You would need to spend another RM208.94 on that day, provided you also meet the required number of purchases.

Table 2:

📅If you check on 30 December 2024 (Refer to table 3):

-Calculation period: 31 December 2023 – 30 December 2024
-Two orders, highlighted in pink, now fall outside the calculation period and are excluded.
-Total eligible spending: RM697.66

To meet the Platinum spending requirement:
RM1,000 − RM697.66 = RM302.34

You would now need to spend another RM302.34, provided you also meet the required number of purchases.

Table 3:

💡 Your remaining spending requirement may increase as older purchases fall outside the rolling 12-month period. Please check “Next Goal” for your latest progress.

Refunds Policy

Order Issue

There is Packing Error / Unsatisfactory / Damaged towards my order. What should I do?

No worries! We got your back! We are always able to provide remedial action if the product were received within 30 days.

There are 2 methods on raising a refund. Do follow the simple steps as below:

📱 METHOD 1: SCAN THE QR CODE ON YOUR DELIVERY ORDER

1) Scan the QR code at the bottom of the Delivery Order

2) Select the item(s) that you would like to raise a refund

3) Fill in the details ie Quantity, Refund Reason, Remarks and Photo evidence.

*(Kindly provide Expiry date / batch number for "Unsatisfactory" Product)

Example as below:

4) Select your preferred Refund option.

5) Submit and done! ✅

💻 METHOD 2: SUBMIT THROUGH OUR WEBSITE/APPS

1) Sign in to your account and go to <My Orders>

2) Click into the relevant Order Number and click on "Request Refund" button.

Example as below:

3) Follow steps 2–5 in Method 1 above to complete and submit your refund request

Our team will review your claim in 1-3 days and respond with further instructions.

Can I apply for a refund?

Please reach out to our Customer Care Team before applying for a return / refund, we will assist you further and guide you the way.

🔹️Eligibility Criteria for Refunds:

-Your order was not received.
-Your parcel has missing or incorrect items.
-Your product arrived damaged (e.g. dented, scratched, or shattered).
-Your product is faulty or does not work as intended.

**Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited via Store Credit.

🔸️Returns via Courier:

- All returned items will be inspected upon receipt.
- Items must be returned in their original condition and packaging.
- While we do our best to accommodate return and exchange requests, items returned in an unsuitable condition or outside our 30-day return period may be disposed of.
- We are not responsible for items returned to us by mistake.

**We reserve the right to decline a refund if the items do not meet the requirements of our Refund and Return Policy.

How does the extra discount (on-going promotions, birthday voucher and etc) affect my refund?

The refund amount will be calculated based on the discounted amount (the amount you paid), and the discount will be voided. Moreover, if you've taken advantage of birthday rewards, gift vouchers, or any extra discounts but choose to cancel your order, unfortunately, those previously redeemed benefits cannot be utilized for a new order.

🔴Scenario 1: If you would like to cancel an order that had a 20% discount applied to it.

Subtotal [Before discount applied]: RM 60

Discount: -20% off (-RM 12)

Shipping: RM 5

GRAND TOTAL: RM 53

_____________________________________________________________________________

Store Credit Earned: RM 5

VIP Cash Back (1.5%): RM 0.795

==============================================

Total Refund Amount : RM 53

Total Amount Debited from Your Store Credit: RM 5.796

==============================================

🟢Scenario 2: You want to refund 1 item that has been applied 20% discount.

Subtotal [Before discount applied]: RM 60

Price of the affected item (Before discount applied): RM 10

Discount: -20% off (-RM 12)

Shipping: RM 5

GRAND TOTAL: RM 53

_____________________________________________________________________________

Store Credit Earned: RM 5

VIP Cash Back (1.5%): RM 0.795

===============================================

Total Refund Amount : RM 8 (RM 10 - 20%)

Total Amount Debited from Your Store Credit:: -

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